1. In-Store Services & Appointments

Cancellations & Rescheduling: We kindly request at least 24 hours' notice for any cancellation or rescheduling.

Deposits: Deposits made during booking are strictly non-refundable. If you need to reschedule, please notify us at least 24 hours in advance.

Service Quality & Satisfaction: Due to the custom, labor-intensive nature of beauty, wellness, and body services, all completed services are non-refundable. If you experience any technical or quality issues within 3 days of your service, please contact us promptly for an evaluation. Any potential touch-up, repair, or modification is subject to management approval.

2. Physical Products & Gift Cards

Retail Products: Retail products in unopened, original condition may be considered for exchange or store credit within 14 days of purchase with a valid receipt.

Gift Cards: Gift cards and promotional certificates are non-refundable and cannot be redeemed for cash, subject to store-specific policies and management discretion.

3. Contact Us

If you have any questions regarding bookings, payments, or store policies, please contact us directly via our website contact page or customer service channels.